Being the leading manufacturer of wood floor sanders for more than a century takes dedication, long hours, commitment, and most of all, pride in what we do. At American Sanders, we take that responsibility seriously and are committed to continuously improving upon our innovative equipment design, performance, reliability and customer service.
As a formal recognition of our commitment to design, performance, reliability and customer service, American Sanders officially relaunched the American Sanders Pride Program in October of 2015.
60-Day Satisfaction Guarantee
If an American Sander does not perform to our customer’s satisfaction due to a defect in, workmanship or parts, the customer can return the tool to their original place of purchase for the company to review. If we cannot correct the tool to our customer’s satisfaction we will replace it.
New Product Registration System
Warranty registration is something that most customers never think twice about. We hope to change that. The product registration card is designed to allow the end user the opportunity to give us immediate feedback on the quality of our product. Registering your product is easy and automatically enters you into a random quarterly drawing to win a FREE American Sanders edger. Quarterly winners will be announced on our Facebook page. It only takes a few moments, so register today!
Quality Management System
Comments, questions or concerns emailed to firstname.lastname@example.org will be immediately delivered to the American Sanders Quality Management Team and assigned to a team member for review and action. Within two business days a detailed response will be returned to communicate an action plan. By communicating feedback directly with this team, you will help us to achieve an even greater standard of quality.
Every email received, as well as response returned, is reviewed by the American Sanders Product Manager. Emails and responses are also reviewed by the American Sanders executive team, including the company president, on a monthly basis.